— GLOBAL SUPPORT & MAINTENANCE
Downtime is not
an option.
GIS provides 24/7 technical support, Annual Maintenance Contracts, global on-site dispatch, and proactive monitoring for every system we touch — and many we didn’t install. First-call resolution. Real people. No queues.
Video Conferencing & Zoom Rooms
Cameras · Codecs · Touch Panels
Audio & DSP
Microphones · Speakers · Processing
Displays & Digital Signage
LED · LCD · Interactive · CMS
Control & Switching
AV Control · Signal Distribution
Zoom Phone & UCaaS Platforms
Zoom · RingCentral · Teams · 8x8
Access Control & Security
Readers · Credentials · Cameras
— THE FULL CYCLE
We engage at every stage.
Most of what we support, we built — and every build is captured in meticulous service records. So when you call, we already know your room, your rack and your history. Support is fast, accurate and accountable from the first ring.
Design
Engineered to your space & workflow
Pre-Configure
Built & tested in our shop first
Install
Certified in-house crews
Integrate
Tied into your platforms & network
Train
Your people, confident on day one
Support
24/7, globally, for the long run
— SERVICE PATHWAYS
Flexible Tech Support.
On Your Terms.
When GIS isn’t the original integrator, we don’t walk away — we follow a disciplined path to understand what you have and get you covered fast, with no finger-pointing and no guesswork.
Discovery
We learn your environment — every room, device, platform and pain point — and document the full inventory we're inheriting.
Assessment
We evaluate condition, risk and critical points, then identify what's healthy, what's vulnerable and what needs attention now.
Recommendation
You get a clear, honest plan — what to fix, what to monitor, and the coverage model that fits your spaces and your budget.
Engagement
Coverage goes live — a one-time break-fix, a block of hours, or a full Annual Maintenance Contract. Your systems, our accountability.
One-time fixes or 20/40hr time-blocks for inherited systems.
Predictable, fixed-price coverage with full SLA commitment.
— TWO WAYS TO ENGAGE
From conversation to covered.
Whether we installed your systems or inherited them from another integrator, moving to GIS support is straightforward — and shaped entirely around how you want to be covered. GIS provides support in a couple of ways – (a) Tech Support – Remote or On-site & (b) Annual Maintenance Contracts (AMC) Moving to a GIS Annual Maintenance Contract is straightforward — whether we installed your systems or inherited them from another integrator.
Break-Fix & Hourly
One-time fixes or pre-paid 20- and 40-hour time blocks. Remote or on-site. Ideal for inherited systems and lower-density environments.
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✔
Remote & on-site service, billed as used
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✔
Pre-paid hour blocks at a preferred rate
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✔
No long-term commitment required
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✔
Full documentation of every visit
Annual Maintenance Contract
Predictable, fixed-price coverage with a full SLA commitment — as inclusive or exclusive as you prefer. You set the scope; we guarantee the uptime.
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✔
<4hr critical response SLA
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✔
Proactive monitoring & priority dispatch
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✔
Scope tailored to your spaces & budget
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✔
Global on-site coverage in 100+ countries
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✔
Rapid part replacement worldwide
— WHAT WE SUPPORT
Every system, whatever the brand.
From the camera on the wall to the DSP in the rack and the readers at the door, GIS supports the full stack — across platforms and manufacturers.
Video Conferencing & Zoom Rooms
Audio & DSP
Displays & Digital Signage
Control & Switching
Zoom Phone & UCaaS
Access Control & Security
— WHAT WE SUPPORT
At GIS - support - is how the the dictionary defines it.
Every engagement comes wrapped in the same white-glove service that defines GIS — so your team is enabled, your systems are documented, and someone is always accountable.
Training & Enablement
Hands-on training so your people use every system with confidence — from day one and after every change.
Complete Documentation
As-built drawings, configurations and rack details — handed over and kept current for the life of the system.
Project Management
One dedicated project manager who owns the timeline, the vendors and the outcome — start to finish.
Meticulous Records
Every service event logged in detail — so history is never lost and the next call is always faster.
— TECHNOLOGY AGNOSTIC SUPPORT
400+ platform & manufacturer support relationships.
— PROTECT YOUR INVESTMENT —
Uptime guaranteed.
Globally delivered.
Whether you have one conference room or a hundred locations across six continents — GIS has the expertise, the network, and the commitment to keep your systems running. Let’s build your AMC.